Chimes Texting Terms of Use and Privacy Policy
Chimes Texting Terms of Use and Privacy Policy
Effective Date: 12/12/2024
Last Updated: 6/26/2025
1.Purpose
This policy outlines the terms and conditions under which Chimes (“we,” “our,” or “us”) may contact individuals via text message (SMS/MMS) and describes how we collect, use, and protect information in connection with our texting communications.
2.Consent to Receive Text Messages
By opting in to receive text messages from Chimes, you agree to the following:
You are the account holder or have the account holder’s permission to opt in.
You provide express written consent to receive recurring automated or manual SMS/MMS messages.
Message and data rates may apply based on your mobile plan. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Carriers are not liable for delayed or undelivered messages.
You may opt out at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at 410.358.6400.
3.Message Frequency
Message frequency varies based on your interaction and preferences. Typical communications may include:
Appointment reminders
Service-related notifications
Employment or HR-related communications
4.Eligibility
You must be at least 18 years old or have legal parental or guardian consent to enroll in our texting services.
5.Data Collection and Use
When you opt in, we may collect:
Your mobile number
Timestamps of messages sent and received
Message content
Device information and carrier details
This data is used for:
Managing communication preferences
Delivering relevant information and services
Ensuring system functionality and integrity
Complying with legal and regulatory obligations
6.Information Sharing
We do not sell or rent your personal information. We may share your data with:
Authorized employees or agents of Chimes
Service providers facilitating our texting services
Legal or regulatory authorities when required by law
All third parties are contractually obligated to protect your data and use it solely for authorized purposes.
7.Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
Encrypted transmission of messages
Role-based access controls
Regular audits and security reviews
However, no method of communication is 100% secure, and we cannot guarantee absolute security.
8.User Responsibilities
You are responsible for:
Keeping your contact information current
Notifying us if your mobile number changes
Maintaining control of your device to avoid unauthorized access
9.Opt-Out and Support
To stop receiving texts, reply “STOP” at any time. You may also contact us at:
Chimes International
4815 Seton Drive, Baltimore Maryland 21215
Email: chimesweb@chimes.org
Phone: 410-358-6400
10.Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on our website with the updated effective date. Continued use of our texting services after such changes constitutes your acceptance.
11.Messaging Privacy Policy
Text messaging originator opt-in data and consent will not be shared or sold with any third parties. This includes affiliate or business partners. No mobile information will be shared or sold with third parties or affiliates for marketing/promotional purposes. Opt-in is not transferable to any other party.
12.Contact
For questions or concerns regarding this policy, contact us at:
Privacy Officer
Nicholas Dunphy
Email: Nicholas.Dunphy@chimes.org
Phone: 410.358.6400